Everything you need to know about ordering, returns and our terms of service.
Contact Us
For any queries regarding your merchandise order, please email us at
[email protected].
Returns & Refunds
Next-day delivery orders must be placed before 5pm to guarantee delivery on the following working day.
Orders placed on weekends or bank holidays will be processed on the next working day.
Items can be returned in their original, unused condition for a full refund within 14 working days of receiving the order. You must have the original receipt or delivery note.
Customers are responsible for the cost of return postage unless the item was sent incorrectly, is faulty, or arrived damaged.
Refunds will be issued once the returned items have been received. Please allow up to 14 working days for the refund to be processed.
We recommend using a recorded delivery service when returning items.
To initiate a return, please email [email protected] for return instructions.
Lost or Damaged Packages
If your package has been lost or arrives damaged, please contact us immediately.
We may request that the item is returned before issuing a replacement or refund.
All claims for lost or damaged packages must be made within 30 days of the dispatch date.
Order Cancellations
Customers can cancel an order while the order status is "Confirmed." Once an order has been batched and moves into "Processing," it can no longer be cancelled or amended. If the customer no longer requires the order at that stage, they will need to wait for it to be delivered and then follow the standard returns process as outlined on your website.
Card payments are processed at the time of ordering.
Terms & Conditions
By placing an order, you agree to these Terms and Conditions, which may be updated from time to time.
It is the customer's responsibility to review the Terms and Conditions before placing an order.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full.
An order confirmation email will be sent after placing your order.
If there is an issue with your order, you will be notified with the reason and the next steps to resolve it.
